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Reboot™ and the State of Massage Education

I give talks periodically at the Lauterstein Conway Massage School here in Austin, TX. As a continuing education provider and entrepreneur it’s always interesting to walk into a class full of students and see where they’re at mentally. 15 years in my industry and I’m now 40 years old with a solid grasp of what’s going on in the massage world.

Some talks make me inordinately angry, others hopeful. Talking to students full of enthusiasm is one of the things that keeps me going. Wondering if I’m connecting when discussing branding for massage therapists who are taught to dole out a commodity is something I’ll continue to do. There are usually a handful of students who come up after a talk with questions knowing innately that there’s more going on that we just don’t have time to discuss in a 30 minute talk.

The state of our industry is that Massage Envy helped create inexpensive low priced massage for the masses. For that I sincerely thank them. My suggestion to students is to now go artisanal and sell services no facility can match. If students wonder what Reboot™ is it’s because no one does it no one teaches it and the bulk of the public doesn’t look at what I do as massage.

What I do is help those in chronic pain put their lives back together when soft tissue and muscle is the cause.

Social Media

I’ve been working with social media for several years now to get my message about Thai massage and yoga out to the public. With this website, blog, facebook, twitter and youtube I’ve slowly become an army with people starting to pay attention. My last Intro. to Thai massage class I had a student ask me to teach a marketing class for massage therapists. Internally, I just palmed my face.

Marketing? I don’t know anything about marketing. My class was full though. I thought about it. Wait, I didn’t pay for any advertising and I have a full class. How did I do it? I had great marketing. 😛 Marketing isn’t what most think it is. Want to see? This is where I started. I had a $400 laptop and a $100 flipcam and was still wondering what twitter was.

Students, peers and friends if you want to excel in business go with your heart. Choose something that excites and inspires you. Interact with your clients and everyone you meet with everyone’s best interest. Share you love…ceaselessly.

In the 21st century your business is only as strong as your social network.

Starvation Mentality

One concept has come up again and again over the years in relation to healing work and marketing. Just like any business advertising plays its role in yoga and bodywork. You’re trying to let people know what it is that you do and draw them in. In no way however do I wish to be a used car salesman. There is no real pitch and certainly nothing I deem as soul crushing as a gimmick.

I give away what I do, you just pay to pick some of it up. Whether in a yoga class or learning Thai massage I don’t interact with my work and business in a way to protect what I do from others learning it. I want you to learn what I know, I want you to know how to do the things I do and help others whether or not I get a profit financially.

In jazz circles I’ve heard stories that long ago trumpet players would hang a handkerchief over their playing hand while playing so that other trumpeters couldn’t see how they were pressing the keys in a certain way to attain certain sounds. They were protecting their market. Even Robert Johnson is said to have tuned his guitar turned away from the crowd so that others couldn’t see how he set things up before playing blues.

I don’t do this in my practice. As I recently heard on the show Treme, “sunlight is the best disinfectant.” All I do is transparent. I’ve no desire to hide behind walls, regulations and red tape protecting the knowledge that I have.

In teaching Thai massage this provides a particular case we can examine to see why. In our area there aren’t many practitioners of Thai massage. I could resist teaching, continue working with clients and build clientele and never teach. It depends on what goals we have for our healing work and business. Eventually I’d have many clients, work on them and that would be that.

Thing is, my goal is to help people heal. Because my end goal isn’t just making money it changes the way I choose to interact with clients and students. If I teach Thai massage do I cripple my market? No. In no way shape or form do I hurt my market. Massage therapists aren’t competeing regardless of what anyone else says. Let’s say maybe 5% of the total populace gets a massage semi-regularly. Are massage therapists competing to get some of that 5%? I’m not, I’m working on trying to communicate with that other 95% who maybe have never even had a massage.

If I teach it has its own benefits. Doing healing work is healing in and of itself. I obtain some financial incentive to teach good classes and have students. I also send out a vast array of personalities, people and healers to work on others. If I can add to what a student knows, helping them invest in their tool box then I’ll be able to increase healing overall for more people. I can only do so many sessions with my own two hands. Let me teach 20 people fully…that’s a huge amount of overall gain not only for my practice but for our community.

When students learn Thai massage from me who will they come to when they want a session? Possibly me, so I’m also adding a possible client down the road. When that student needs more CEU’s at a later date who will they contact? Possibly me. Have I then detracted financial incentive or destroyed my market? Not at all, we’ve created a new one.

In regards to yoga and bodywork, we’re only at the beginning. There are days when the overall crushing burden Americans must feel physically takes it’s toll on me psychically. Why does everyone come in with this same upper back and neck issue? Because they don’t do yoga regularly and they know very little about their bodies structure and function. Once you know, you know. It’s easy to work with and help heal when you know there is a cure. For most people there isn’t, they feel this is just what happens as people age and grow old. Frankly, it’s not, not even close. People do age and change but the amount of burden I’ve seen in 10 years as a massage therapist is almost overwhelming. It’s why my internal response has been to grow and change. Don’t just do massage, teach yoga, don’t just teach yoga teach bodywork, don’t just teach bodywork do yoga therapy. Teach all that is helpful to others. If people do not know, they cannot respond to a situation with that information.

Am I destroying my market? Not at all.

In conversation with my wife I was discussing what would be my ideal situation. Apart from settings like locale, studio and luxury it looked something like this. I have a small private studio. Other than when I see clients or have a yoga class, currently the studio is empty. My preference would be to simply keep the studio open. Students could come and practice as they see fit and I could wander in and out at will. I teach but it’s hanging out, informal. Students just come around because they want to feel better and there is a jar at the door where they can drop donations to support our work. Notice I said our work. Is Ebb and Flow yoga studio mine? No…it’s Ours. You create it just as much as I.

The deep burning and searing goal of my work is to help others heal. Money will come, money will go. I’m not avoiding it or looking down on it, I just feel that if money is my only focus I’d have left this business long ago. You want to be a healer? Take a vow of poverty and help others heal. You want to make money, start a business. I’m in between. There’s no dishonor in that. I need little to live a luxurious lifestyle compared to many around the world.

Students in massage school years ago went and took a class with a teacher. When they returned they refused to tell other students what they had learned because they felt it would give them an advantage over the students who hadn’t taken the class. After all, they had invested the money taking it right? Wouldn’t they be watering down what they’d learned instead of treating it like a precious resource to be held onto exlusively?

In my core I just don’t agree. For all the students I’ll teach Thai massage to, will all of them practice it? No. Many will continue working on the table and use bits and pieces in their work. If I continue gardening will I start a CSA? Well, there’s a whole different level of involvement between having a good garden, harvesting produce and running a business supplying others. Not everyone is going to take my yoga classes and decide to become a yoga teacher. They want to learn yoga not necessarily teach others the same things. The same goes with Thai massage. Even if I taught 100 other therapists in and around Austin that just builds up a small community of people who like Thai yoga and work with it, introducing it to people I’d never have the time or energy to work on myself.

If people want to know what it is that I do they just need to hang out long enough to get some of my work, take some yoga classes and see for themselves. Any advertising is inadequate. I can’t process and pare down ten years of experience into a slogan. Do I feel that teaching and helping people will water down and saturate an already full market? No. The market isn’t even remotely full. Most people don’t get massage. Those that do are getting table massage that’s probably not that different from other kinds of bodywork going around.

Most don’t do yoga. I’m regularly fielding questions from people who ask about its spirituality and connection to Hinduism. What does your spine have to do with Sanskrit? I wholly admit yogas roots but let’s keep in mind that more people in the US do yoga than in its home country of India. That’s right, more people practice yoga in the west than in the east.

Teaching and sharing the knowledge of healing work doesn’t saturate and already full market, it opens up new markets as more people find out what they should be taught from the time they’re children.

Saturating a market? Oh, how I wish. If people had the bodies they could have and the lack of back pain that I dream of I could retire. At its core what I see is starvation mentality. Everyone thinks they have to gorge and eat all they can because the food and prosperity may dry up. I do not and will not subscribe to that idea.

Jesus told the disciples in Matthew 6:26 “Behold the fowls of the air: for they sow not, neither do they reap, nor gather into barns; yet your heavenly Father feedeth them. Are ye not much better than they?”

Mastery

Working with a client yesterday it dawned on me the skill level I’ve attained. Doing Thai massage isn’t the same as receiving it. The only thing I’ve noticed is that I believe I’m occasionally a little heavy handed due to not receiving the work regularly but overall I’ve absorbed it. It’s in my cells, not something abstract I read in a book. When people tell me they have pain in one spot, I know to look at another. When they’re having pain I can discern the structural issue and often help.

Working with students in my last Thai massage class a chart was pulled out with sen lines, the energy lines in Thai massage. I glanced at it, something I’ve not looked at in what seems like years and just giggled internally. I feel them. Map? Model? Chart? I laughed realizing others don’t even know they’re there, I just sense them after years of working on people and myself. I no longer need the model.

I’ll probably always have moments of I’m not good enough, I think my perfectionist streak leads to that. In the end I realize I’ve devoted the past ten years of my life to healing. I heal myself, heal others and try to find new areas and ways to continue that path.

You can get a massage anywhere. Nothing beats experience. I often tell people these days I focus on chronic pain issues, working with athletes like dancers or yoga practitioners. I can work on anyone but my nuanced skill set means these niche groups seek me out.

When I got out of massage school I started to notice the patterns in peoples posture. Session after session I worked and ten years in I’m Really good at what I do. I’m good enough that I’m teaching others what I do without review, without advanced preparation and railing off on concepts related to energetics, physiology, anatomy and bodymind. This won’t lead to a puffed up I know it all attitude but it does lead to my charging what I’m worth, being confident in my skills and continuing to grow and develop.

It’s humbling to look back, remembering times when I’ve almost given up. I refused. I knew what I had worked it just took time to develop and marketing has never been my focal point. I can work on the marketing but how are healers created?

Heal yourself. Keep working on others and practice healing them. Then you can develop mastery in your chosen field.

Holding on

In discussions about my business I vacillate on whether I’m good at what I do. It feels sad to write that but that is in fact the case when it comes to business, running a business and dealing with the ins and outs of marketing and management. My wife has expressed to me as have clients that what I do is amazing. Nothing short of the best bodywork they’ve ever received and that I just seem to be able to get into areas and release tension that no one else can touch. Clients will often tell me, “no one has ever worked on that area before.”

So I settle on the side of my bodywork is fantastic. It’s not ego, just ten years experience and work. Anything you work on that long you’ll get better even if it’s not a gift. If my work is then so good, why does my income, client base and public praise feel so low? This isn’t just a whiney post saying woe is me. This is my blog and my exploration of education, practice and business. So, in short, why am I not being hunted down by clients? Why are people not lined up down the block to see me? Why am I not to some degree materially wealthy from my work?

I have to be cautious about this conversation with people because I can get testy. I’ve spent ten years pouring my heart and soul into what I do so it’s meaningful to me. During a conversation with my wife about it last night she just declared, “people are attached to their pain, on some level they don’t want to heal.” In discussion we layed out that some people simply hold on to what they know. Healing is difficult and letting go seems painful, the pain you know is preferred.

Is that it? I’m not looking for an answer per se, this is just an exploration. Do people have a belief system, culture and background that simply prefers pain and endless medication/surgeries until the end of life? Even if that is the case what about the I guess 1% that actually want to get better? I only need that 1% of clients to follow me to have a wildly lucrative and fantastic practice.

So why doesn’t it spill over? When does the cup not overflow? I’m not really certain. I know that I dedicated myself to the healing arts in spite of income and over time have come to question whether what I do should be more lucrative. Where’s the lack in nature? There is no lack, nature provides glut, overabundance beyond what we need. A farmer grows so many apples he’s got to make cider.

In that same way, is it image? Have I focused on substance only to realize I don’t have a big fancy studio with wood floors? There’s no incense burning and future trips to Thailand for further education planned? I’m not really sure.

I do know that without a doubt I will not stop what I’m doing. I’ve devoted and dedicated myself to my own and my clients/students healing for ten years and will stop at nothing to continue promoting what I do. The general public knows nothing of what I do. Nothing. They believe health is an absence of symptoms and medications make symptoms go away. Surgeries cure things by cutting them out. Meanwhile, I’m focused on teaching the basics, here’s how you breathe, here’s how you stand.

I will not stop. If forced to live in a cardboard box I will continue what I’m doing. There is no other option, now I must only find those willing to come along. When it comes to many things I believe you get them when you let go, not when you hold on. When dealing with influence I remind myself that Jesus only had 12 disciples but he’s had a fairly large influence on people. So, I’m glad I have a place to discuss the process of letting go.